||SUMMARY The Esthetician administers professional skin care services, nail services, and waxing services to our guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spas specific treatment offerings if the Esthetics Coach is unavailable. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests. They must hold and maintain a current state license. DUTIES Embrace and support the Principles of Service of the Westgate Resort. Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. Provide consistent professional facial, waxing and nail treatments in accordance with spa protocols and accepted certification practices. Be flexible with your schedule, supporting the needs of the spa. Properly care for equipment and use proper amounts of product to assist with cost controls. Have complete knowledge and understanding of all services and products while educating and training guests in these areas. Actively promote home care programs, meeting minimum retail sales goals. Uphold the standards of sanitation and sterilization as directed by law and the spas policies and procedures. Perform prep work and properly clean and restock room as required. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Handle guests/ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Possess ability to work without direct supervision. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Other duties as assigned. SUPERVISORY RESPONSIBILITIES No Supervisory Responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have enthusiasm and possess excellent customer service skills. Must work professionally under pressure. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills. Must be a team player. EDUCATION and/or EXPERIENCE Must hold and maintain a current state license. Minimum of 2 years experience. Attendance at any product and service training courses is required. LANGUAGE SKILLS MATHEMATICAL SKILLS REASONING ABILITIES CERTIFICATES, LICENSES, REGISTRATIONS PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to sit and stoop, knell, or crouch. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.